Privacy Policy for Arkan
Effective Date: February 18, 2026
At Arkan, we value your privacy as much as your style. This Privacy Policy explains how we handle your personal information when you visit our website and make a purchase. Unlike many online retailers, we do not use invasive tracking tools like Google Analytics, Facebook Pixels, or third-party marketing cookies.
1. Information We Collect
We only collect the minimum information necessary to process your orders and provide a great shopping experience:
- Order Details: Your name, email address, phone number, and shipping/billing address.
- Account Information: If you choose to create an account, we store your login credentials and order history.
- Communication: Any information you provide when contacting our customer support.
2. How We Use Your Information
We use your data strictly for:
- Processing and shipping your fashion orders.
- Sending order confirmations and shipping updates via email or SMS.
- Preventing fraudulent transactions.
- Responding to your inquiries.
3. Payments (Paymob)
To ensure your financial security, we use Paymob as our payment gateway.
- When you pay via Credit Card, ValU, or Mobile Wallets, you are providing your payment details directly to Paymob.
- Arkan does not see or store your credit card numbers or sensitive payment credentials. Paymob’s use of your personal information is governed by their own Privacy Policy and security standards.
4. No Third-Party Tracking
We believe in a clean browsing experience.
- No Analytics: We do not use Google Analytics or similar services to track your behavior across the web.
- No Pixels: We do not use Facebook/Meta Pixels or other ad-tracking scripts that follow you after you leave our site.
- Cookies: We only use "Functional Cookies" necessary for the website to work (e.g., keeping items in your shopping cart or staying logged in).
5. Data Sharing
We do not sell, rent, or trade your personal data. We only share information with trusted partners necessary to fulfill your order:
- Shipping Companies: To deliver your package to your doorstep.
- Payment Processors: Specifically Paymob, to finalize your transaction.
- Legal Requirements: Only if required by Egyptian law or to protect our legal rights.
6. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Request that we correct or delete your personal information.
- Opt-out of any marketing communications (if you opted-in previously).
7. Security
We implement industry-standard security measures to protect your data. Our website uses SSL encryption to ensure that the data transferred between your browser and our server remains private.